Data Protection Declaration
1. General Remarks
“Personal data” shall describe individual information about personal or factual matters relating to an identified or identifiable individual.
Personal data will only be collected, saved, modified, transferred and used to the extent to which this is permitted on the basis of the law or to the extent to which you agree to this. You may revoke, at any time, any authorisation which you have already granted, with immediate effect.
We would like to point out to the fact that that transfer of data through the internet (such as in the case of e-mail communication) is not entirely secure. It is impossible to provide protection of data from third-party access without any gaps.
Our internet provider collects and saves personal data in so-called “log files” which your browser automatically transfers to us. This information includes the date and the time of the request, the referrer URL (the internet address which redirected you to this website after you clicked on the respective link), the accessing computer host name, your operating system and both your browser name and version.
3. Contacting us
When contacting us (such as by using the contact form on our website, by e-mail or by phone), we are going to save personal data for the purpose of processing your request and for being able to deal with any subsequent questions which might arise.
We will collect, save and use any data which we receive during registration and ordering processes through our website and which you can see in the respective entry mask as well as your IP address only for the purpose of establishing, executing or termination your contract.
4. Payment Processes
In the case where third parties are employed for and commissioned with any payment services (such as PayPal, Visa, MasterCard), any data which are required for payment processing will be transferred to the respective third party.
Our website makes use of what is referred to as “cookies”. These cookies enable us to recognize your internet browser as well as to save any information and inputs relating to you in any way and to read this information out again both during the use and at your later visit of our website.
Cookies are small text files which, at our instigation, will be stored on your final device until you actually delete them.
6. Google Analytics
Our website makes use of “Google Analytics”, an internet analysis service offered by Google Inc., USA.
Google Analytics uses “cookies” (see above). Any information as to the way in which you use a website generated by such cookies will generally be transferred by Google to the United States where this information will be stored. However, in the case of activated IP anonymization, Google is going to shorten the respective IP address within an EU Member State or within a European Economic Area contracting state and transfer this to the United States only after it was shortened. Only in particular cases will the complete IP address be transferred to a US-based Google servers and be stored there. On our behalf, Google is going to use this information for the purpose of evaluating the manner in which you make use of our website, for preparing website activity reports and for providing other services related to the use of both the website and the internet.
If need be, you may generally object to cookies being saved on your computer and, as a consequence, also to the use of Google Analytics. If you want to do this, you need to adjust your browser software settings accordingly (see above).
Independent of this, you may prevent both any data being collected and these data being processed by Google by downloading and installing the browser plug-in which is made available at http://tools.google.com/dlpage/gaoptout?hl=de.
For more information in this respect, please refer to http://www.google.com/analytics/terms/de.html and/or to https://www.google.de/intl/de/policies/.
7. Livezilla Live-Chat
You will be able to make use of the live chat function through our website which is provided by Livezilla GmbH, a Germany-based company.
This chat program makes use of “cookies” (please refer to the above). These cookies enable us to analyze the way in which you use our website. Any information as to the use of our website by you (including your IP address) created by these cookies will be transferred to a Livezilla GmbH server where it will also be stored. Livezilla GmbH is going to make use of this information for the purpose of evaluating the use of our website, to prepare reports on website activities and to provide additional services which are related to both the website and the internet use. In addition, Livezilla GmbH might transfer this information to third parties to the extent to which this is legally required or to the extent to which any third parties process these data on behalf of Livezilla GmbH.
This website uses Hotjar, a web analytics tool by Hotjar Ltd. ("Hotjar"). It is used to record interactions of random, unique visitors to the website anonymously. A log of mouse clicks and mouse movements is thus created with the purpose of identifying improvement potential of the website. Hotjar uses "cookies" (please refer to the above). IP addresses are stored anonymously and further processed in order to rule out a direct personal reference in connection with the stored data. In addition, information about the operating system, browser, inbound and outbound links, geographical origin including resolution and the type of device are analyzed for statistical purposes. This information is not personally identifiable and will not be disclosed by us or by Hotjar to third parties. If you do not wish for your session to be recorded, you can disable this function on all websites that use Hotjar by placing the DoNotTrack header in your browser. For further information, please visit https://www.hotjar.com/opt-out.
9. Right of Information and Revocation
Upon your request, we will provide you with free-of-charge information about any personal data saved by us, their origin and recipients and the purpose of saving.
Apart from that, you may request any incorrect data to be corrected and to block and delete any of your personal data, unless this would be contrary to any legal obligation to preserve such data.
You may also withdraw your consent regarding the use and collection of your data at any time and without giving reasons; for this purpose, please refer to the contact address indicated in our imprint.